{"id":20898,"date":"2026-09-16T16:35:47","date_gmt":"2026-09-16T16:35:47","guid":{"rendered":"https:\/\/www.cdslab.es\/preguntas-frecuentes\/"},"modified":"2026-09-16T16:35:48","modified_gmt":"2026-09-16T16:35:48","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.cdslab.es\/en\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"

[vc_row][vc_column][vc_single_image image=”20738″ img_size=”full” alignment=”center” css=”” parallax_scroll=”no”][vc_separator color=”green” align=”align_left” el_width=”40″ css=”” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][vc_empty_space woodmart_hide_large=”0″ woodmart_hide_medium=”0″ woodmart_hide_small=”0″][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=”” woodmart_inline=”no” text_larger=”no”]<\/p>\n

CDSLAb FAQs<\/h2>\n

[\/vc_column_text][vc_column_text css=”” woodmart_inline=”no” text_larger=”no”]CDSLAb FAQs: Find information on payments, orders, shipping, tracking, and pickup points. Here, you can find answers to common questions regarding both pre- and post-purchase.[\/vc_column_text][\/vc_column][\/vc_row][vc_row woodmart_css_id=”6aaaa7e6ced09″ mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column el_class=”faq-cdslab” woodmart_css_id=”6aaa98496df5f” parallax_scroll=”no” woodmart_sticky_column=”false” wd_collapsible_content_switcher=”no” wd_column_role_offcanvas_desktop=”no” wd_column_role_offcanvas_tablet=”no” wd_column_role_offcanvas_mobile=”no” wd_column_role_content_desktop=”no” wd_column_role_content_tablet=”no” wd_column_role_content_mobile=”no” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_box_shadow=”no” wd_z_index=”no”][vc_toggle title=”How can I pay with a bank card?” css=””]<\/p>\n

You can pay for your order using a bank card during the checkout process. When you reach the payment section, select the card option and enter the requested details. <\/p>\n

Payment will be processed securely. If you encounter any difficulties, please contact us and we will help you. <\/p>\n

[\/vc_toggle][vc_toggle title=”How long does my order take with Mondial Relay?” css=””]<\/p>\n

Orders shipped via Mondial Relay usually take approximately one week to arrive at the pickup point. Delivery times may vary depending on the destination and the carrier. <\/p>\n

Once we ship your order, you will receive an email with the tracking number. You can use it to check the status of your order. <\/p>\n

You can find more information about shipping, tracking, and pickup in our CDSLAb FAQs.<\/p>\n

[\/vc_toggle][vc_toggle title=”How can I track my order?” css=””]<\/p>\n

When we ship your order, you will receive an email with the tracking number.<\/p>\n

Use that number to check the shipment status. You will be able to track its progress until delivery or arrival at the pickup point. <\/p>\n

If you can’t find the email, check your spam or junk folder as well.<\/p>\n

[\/vc_toggle][vc_toggle title=”What happens when my order arrives at the pickup point?” css=””]<\/p>\n

You will receive a notification when your order arrives at the pickup point. It will indicate that the package is ready for collection. <\/p>\n

Pick it up within the timeframe set by the carrier. Check the tracking information to verify its status and prevent it from being returned. <\/p>\n

[\/vc_toggle][vc_toggle title=”Can I choose a Mondial Relay pickup point?” css=””]<\/p>\n

Yes. When this option is available for your order, you will be able to select a Mondial Relay pickup point. <\/p>\n

Your order will be sent to the selected location. You can pick it up once you receive confirmation that it has arrived. <\/p>\n

You can also consult our CDSLAb FAQs to answer other questions regarding orders, payments, and shipping.<\/p>\n

[\/vc_toggle][vc_toggle title=”When will I receive the tracking number for my order?” css=””]<\/p>\n

You will receive the tracking number via email once we have shipped your order.<\/p>\n

Please note that it is not generated immediately after the purchase is made. We must first prepare and ship the order. <\/p>\n

[\/vc_toggle][vc_toggle title=”I haven't received the tracking email; what should I do?” css=””]<\/p>\n

First, check your spam or junk folder. Sometimes, automated messages can end up there. <\/p>\n

If you cannot find the email, please contact us. We will help you locate your shipment information. <\/p>\n

[\/vc_toggle][vc_toggle title=”Can I modify my order after making the purchase?” css=””]<\/p>\n

If you need to modify your order, please contact us as soon as possible.<\/p>\n

We will check whether we can still make the requested change. This will depend on the order’s preparation and shipping status. <\/p>\n

[\/vc_toggle][vc_toggle title=”I made a mistake with the shipping address; what should I do?” css=””]<\/p>\n

Please contact us as soon as possible via email at info@cdslab.es and provide the correct address.<\/p>\n

If the order has not yet been shipped, we will check if we can modify the details before it leaves our facilities.<\/p>\n

[\/vc_toggle][vc_toggle title=”What should I do if I have a problem with my order?” css=””]<\/p>\n

If you have any issues with your order, please contact us. Provide your order number and briefly explain the issue. <\/p>\n

This way, we can locate your purchase and help you as soon as possible.<\/p>\n

[\/vc_toggle][vc_toggle title=”How can I contact CDSLAb?” css=””]<\/p>\n

You can contact CDSLAb through the means available on our website. Contact<\/strong><\/a>.<\/p>\n

If your inquiry relates to an order, please provide the order number. This will allow us to locate it and assist you more quickly. <\/p>\n

[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_single_image image=”20738″ img_size=”full” alignment=”center” css=”” parallax_scroll=”no”][vc_separator color=”green” align=”align_left” el_width=”40″ css=”” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][vc_empty_space woodmart_hide_large=”0″ woodmart_hide_medium=”0″ woodmart_hide_small=”0″][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=”” woodmart_inline=”no” text_larger=”no”] CDSLAb<\/p>\n","protected":false},"author":6825,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-20898","page","type-page","status-publish","hentry"],"yoast_head":"\nCDSLAb FAQs | Shipping, payments, and orders<\/title>\n<meta name=\"description\" content=\"Check the CDSLAb FAQs regarding orders, payments, shipping, Mondial Relay, tracking, and pickup points.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cdslab.es\/en\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CDSLAb FAQs | Shipping, payments, and orders\" \/>\n<meta property=\"og:description\" content=\"Check the CDSLAb FAQs regarding orders, payments, shipping, Mondial Relay, tracking, and pickup points.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cdslab.es\/en\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:site_name\" content=\"Clorito de sodio, dioxido de cloro, DMSO en CDSLab\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/cdslab.es\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-16T16:35:48+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.cdslab.es\\\/en\\\/preguntas-frecuentes\\\/\",\"url\":\"https:\\\/\\\/www.cdslab.es\\\/en\\\/preguntas-frecuentes\\\/\",\"name\":\"CDSLAb FAQs | Shipping, payments, and orders\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.cdslab.es\\\/en\\\/#website\"},\"datePublished\":\"2026-09-16T16:35:47+00:00\",\"dateModified\":\"2026-09-16T16:35:48+00:00\",\"description\":\"Check the CDSLAb FAQs regarding orders, payments, shipping, Mondial Relay, tracking, and pickup points.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.cdslab.es\\\/en\\\/preguntas-frecuentes\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.cdslab.es\\\/en\\\/preguntas-frecuentes\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.cdslab.es\\\/en\\\/preguntas-frecuentes\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/www.cdslab.es\\\/en\\\/homepropia\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Preguntas frecuentes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.cdslab.es\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.cdslab.es\\\/en\\\/\",\"name\":\"Clorito de sodio, dioxido de cloro, DMSO en CDSLab\",\"description\":\"Clorito sodico, Dioxido de cloro y DMSO todo lo que necesitas.\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.cdslab.es\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.cdslab.es\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.cdslab.es\\\/en\\\/#organization\",\"name\":\"CDSlab\",\"url\":\"https:\\\/\\\/www.cdslab.es\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.cdslab.es\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/www.cdslab.es\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/Anagrama2.jpg?fit=440%2C210&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/www.cdslab.es\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/Anagrama2.jpg?fit=440%2C210&ssl=1\",\"width\":440,\"height\":210,\"caption\":\"CDSlab\"},\"image\":{\"@id\":\"https:\\\/\\\/www.cdslab.es\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/cdslab.es\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CDSLAb FAQs | Shipping, payments, and orders","description":"Check the CDSLAb FAQs regarding orders, payments, shipping, Mondial Relay, tracking, and pickup points.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cdslab.es\/en\/preguntas-frecuentes\/","og_locale":"en_US","og_type":"article","og_title":"CDSLAb FAQs | Shipping, payments, and orders","og_description":"Check the CDSLAb FAQs regarding orders, payments, shipping, Mondial Relay, tracking, and pickup points.","og_url":"https:\/\/www.cdslab.es\/en\/preguntas-frecuentes\/","og_site_name":"Clorito de sodio, dioxido de cloro, DMSO en CDSLab","article_publisher":"https:\/\/www.facebook.com\/cdslab.es","article_modified_time":"2026-09-16T16:35:48+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.cdslab.es\/en\/preguntas-frecuentes\/","url":"https:\/\/www.cdslab.es\/en\/preguntas-frecuentes\/","name":"CDSLAb FAQs | Shipping, payments, and orders","isPartOf":{"@id":"https:\/\/www.cdslab.es\/en\/#website"},"datePublished":"2026-09-16T16:35:47+00:00","dateModified":"2026-09-16T16:35:48+00:00","description":"Check the CDSLAb FAQs regarding orders, payments, shipping, Mondial Relay, tracking, and pickup points.","breadcrumb":{"@id":"https:\/\/www.cdslab.es\/en\/preguntas-frecuentes\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cdslab.es\/en\/preguntas-frecuentes\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.cdslab.es\/en\/preguntas-frecuentes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/www.cdslab.es\/en\/homepropia\/"},{"@type":"ListItem","position":2,"name":"Preguntas frecuentes"}]},{"@type":"WebSite","@id":"https:\/\/www.cdslab.es\/en\/#website","url":"https:\/\/www.cdslab.es\/en\/","name":"Clorito de sodio, dioxido de cloro, DMSO en CDSLab","description":"Clorito sodico, Dioxido de cloro y DMSO todo lo que necesitas.","publisher":{"@id":"https:\/\/www.cdslab.es\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cdslab.es\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.cdslab.es\/en\/#organization","name":"CDSlab","url":"https:\/\/www.cdslab.es\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.cdslab.es\/en\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/www.cdslab.es\/wp-content\/uploads\/2020\/09\/Anagrama2.jpg?fit=440%2C210&ssl=1","contentUrl":"https:\/\/i0.wp.com\/www.cdslab.es\/wp-content\/uploads\/2020\/09\/Anagrama2.jpg?fit=440%2C210&ssl=1","width":440,"height":210,"caption":"CDSlab"},"image":{"@id":"https:\/\/www.cdslab.es\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/cdslab.es"]}]}},"_links":{"self":[{"href":"https:\/\/www.cdslab.es\/en\/wp-json\/wp\/v2\/pages\/20898","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cdslab.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cdslab.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cdslab.es\/en\/wp-json\/wp\/v2\/users\/6825"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cdslab.es\/en\/wp-json\/wp\/v2\/comments?post=20898"}],"version-history":[{"count":3,"href":"https:\/\/www.cdslab.es\/en\/wp-json\/wp\/v2\/pages\/20898\/revisions"}],"predecessor-version":[{"id":20901,"href":"https:\/\/www.cdslab.es\/en\/wp-json\/wp\/v2\/pages\/20898\/revisions\/20901"}],"wp:attachment":[{"href":"https:\/\/www.cdslab.es\/en\/wp-json\/wp\/v2\/media?parent=20898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}