{"id":21274,"date":"2026-09-19T12:35:16","date_gmt":"2026-09-19T12:35:16","guid":{"rendered":"https:\/\/www.cdslab.es\/perguntas-frequentes\/"},"modified":"2026-09-19T12:51:20","modified_gmt":"2026-09-19T12:51:20","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/www.cdslab.es\/pt-pt\/perguntas-frequentes\/","title":{"rendered":"Perguntas Frequentes"},"content":{"rendered":"

[vc_row][vc_column][vc_single_image image=”20742″ img_size=”full” alignment=”center” css=”” parallax_scroll=”no”][vc_separator color=”green” align=”align_left” el_width=”40″ css=”” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][vc_empty_space woodmart_hide_large=”0″ woodmart_hide_medium=”0″ woodmart_hide_small=”0″][\/vc_column][\/vc_row][vc_row el_class=”faq-cdslab” woodmart_css_id=”6aabcad84a7da” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column][vc_column_text css=”” woodmart_inline=”no” text_larger=”no”]<\/p>\n

Perguntas FrequentesCDSLAb<\/h2>\n

[\/vc_column_text][vc_column_text css=”” woodmart_inline=”no” text_larger=”no”]Pode pagar o seu pedido com cart\u00e3o de cr\u00e9dito durante o processo de finaliza\u00e7\u00e3o da compra. Quando chegar \u00e0 etapa de pagamento, selecione a op\u00e7\u00e3o “cart\u00e3o” e insira a informa\u00e7\u00e3o solicitada.[\/vc_column_text][\/vc_column][\/vc_row][vc_row woodmart_css_id=”6aaaa7e6ced09″ mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column el_class=”faq-cdslab” woodmart_css_id=”6aaa98496df5f” parallax_scroll=”no” woodmart_sticky_column=”false” wd_collapsible_content_switcher=”no” wd_column_role_offcanvas_desktop=”no” wd_column_role_offcanvas_tablet=”no” wd_column_role_offcanvas_mobile=”no” wd_column_role_content_desktop=”no” wd_column_role_content_tablet=”no” wd_column_role_content_mobile=”no” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_box_shadow=”no” wd_z_index=”no”][vc_toggle title=”Como posso pagar com cart\u00e3o de cr\u00e9dito?” css=””]<\/p>\n

Vous pouvez r\u00e9gler votre commande par carte bancaire lors du processus d’achat. Une fois arriv\u00e9 \u00e0 l’\u00e9tape du paiement, s\u00e9lectionnez l’option \u00ab carte \u00bb et saisissez les informations demand\u00e9es. <\/p>\n

Le paiement s’effectue en toute s\u00e9curit\u00e9. Si vous rencontrez des difficult\u00e9s, contactez-nous et nous vous aiderons. <\/p>\n

[\/vc_toggle][vc_toggle title=”Quanto tempo demora a receber o meu pedido com a Mondial Relay?” css=””]<\/p>\n

Les commandes exp\u00e9di\u00e9es via Mondial Relay mettent g\u00e9n\u00e9ralement environ une semaine \u00e0 arriver au point relais. Ce d\u00e9lai peut varier en fonction de la destination et du transport. <\/p>\n

Une fois l’exp\u00e9dition effectu\u00e9e, vous recevrez un e-mail contenant le num\u00e9ro de suivi. Vous pourrez l’utiliser pour consulter le statut de votre commande. <\/p>\n

Vous trouverez plus d’informations sur les exp\u00e9ditions, le suivi et le retrait dans la FAQ de CDSLAb.<\/p>\n

[\/vc_toggle][vc_toggle title=”Como posso acompanhar o meu pedido?” css=””]<\/p>\n

Lorsque nous exp\u00e9dierons votre commande, vous recevrez un e-mail contenant le num\u00e9ro de suivi.<\/p>\n

Utilisez ce num\u00e9ro pour consulter le statut de l’envoi. Vous pourrez suivre son parcours jusqu’\u00e0 la livraison ou l’arriv\u00e9e au point de retrait. <\/p>\n

Si vous ne trouvez pas l’e-mail, v\u00e9rifiez \u00e9galement le dossier spam ou courrier ind\u00e9sirable.<\/p>\n

[\/vc_toggle][vc_toggle title=”O que acontece quando o meu pedido chega ao ponto de recolha?” css=””]<\/p>\n

Lorsque votre commande arrivera au point de retrait, vous recevrez une notification. Celle-ci indiquera que le colis est d\u00e9sormais disponible. <\/p>\n

Rec\u00f3gelo dentro del plazo establecido por el transportista. Consulta el seguimiento para comprobar su estado y evitar que sea devuelto. <\/p>\n

[\/vc_toggle][vc_toggle title=”Posso escolher um ponto de recolha da Mondial Relay?” css=””]<\/p>\n

Oui. Lorsque cette option sera disponible pour votre commande, vous pourrez s\u00e9lectionner un point de retrait Mondial Relay. <\/p>\n

Votre commande sera exp\u00e9di\u00e9e au point s\u00e9lectionn\u00e9. Vous pourrez la retirer une fois que vous aurez re\u00e7u la confirmation de son arriv\u00e9e. <\/p>\n

Vous pouvez \u00e9galement consulter notre FAQ CDSLAb pour r\u00e9pondre \u00e0 d’autres questions concernant les commandes, les paiements et les exp\u00e9ditions.<\/p>\n

[\/vc_toggle][vc_toggle title=”Quando receberei o c\u00f3digo de seguimento do meu pedido?” css=””]<\/p>\n

Vous recevrez le num\u00e9ro de suivi par e-mail une fois votre commande exp\u00e9di\u00e9e.<\/p>\n

Veuillez noter qu’il n’est pas g\u00e9n\u00e9r\u00e9 imm\u00e9diatement apr\u00e8s l’achat. Nous devons d’abord pr\u00e9parer et exp\u00e9dier la commande. <\/p>\n

[\/vc_toggle][vc_toggle title=”Je n'ai pas re\u00e7u l'e-mail de suivi ; que dois-je faire ?” css=””]<\/p>\n

Tout d’abord, v\u00e9rifiez le dossier de spam ou de courrier ind\u00e9sirable. Il arrive que les messages automatiques y soient dirig\u00e9s. <\/p>\n

Si vous ne trouvez pas l’e-mail, contactez-nous. Nous vous aiderons \u00e0 localiser les informations relatives \u00e0 votre envoi. <\/p>\n

[\/vc_toggle][vc_toggle title=”Puis-je modifier ma commande apr\u00e8s avoir effectu\u00e9 l'achat ?” css=””]<\/p>\n

Si vous devez modifier votre commande, veuillez nous contacter d\u00e8s que possible.<\/p>\n

Nous v\u00e9rifierons si nous pouvons encore effectuer la modification demand\u00e9e. Cela d\u00e9pendra de l’\u00e9tat de pr\u00e9paration et d’exp\u00e9dition de la commande. <\/p>\n

[\/vc_toggle][vc_toggle title=”Je me suis tromp\u00e9 d'adresse de livraison, que dois-je faire ?” css=””]<\/p>\n

Por favor, contacte-nos o mais rapidamente poss\u00edvel pelo e-mail info@cdslab.es e forne\u00e7a o endere\u00e7o correto.<\/p>\n

Se o pedido ainda n\u00e3o tiver sido enviado, verificaremos se \u00e9 poss\u00edvel modificar as informa\u00e7\u00f5es antes de sair das nossas instala\u00e7\u00f5es.<\/p>\n

[\/vc_toggle][vc_toggle title=”O que devo fazer se tiver algum problema com a minha encomenda?” css=””]<\/p>\n

Si vous rencontrez un probl\u00e8me avec votre commande, veuillez nous contacter. Indiquez-nous le num\u00e9ro de commande et expliquez bri\u00e8vement le probl\u00e8me. <\/p>\n

Ainsi, nous pourrons retrouver votre commande et vous aider dans les plus brefs d\u00e9lais.<\/p>\n

[\/vc_toggle][vc_toggle title=”Como posso contactar o CDSLAb?” css=””]<\/p>\n

Vous pouvez contacter CDSLAb via les moyens disponibles sur notre page Contact.<\/a><\/p>\n

Si votre demande concerne une commande, veuillez nous en communiquer le num\u00e9ro. Cela nous permettra de la retrouver et de vous r\u00e9pondre plus rapidement. <\/p>\n

[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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