TERMS AND CONDITIONS OF PURCHASE
Introduction
These Terms and Conditions of Purchase govern purchases made through www.cdslab.es and establish the conditions applicable to the purchase of products offered by CDSLAb.
Before placing an order, the customer should read these Terms and Conditions, as well as the Returns, Refunds and Right of Withdrawal Policy, the Privacy Policy and the other legal terms available on the website.
Placing an order implies acceptance of the conditions applicable to the purchase.
1. Seller identification
The owner and operator of the online store is:
Owner: BiO-Oxidantes S.L.
Trade name: CDSLAb
Tax ID (NIF): B02774958
Registered address: Carretera La Estación 127, 04600 Huércal-Overa, Almería, Spain
Email: info@cdslab.es
Website: www.cdslab.es
The full registration details of BiO-Oxidantes S.L. can be found in CDSLAb’s Legal Notice.
2. Purpose and scope
These Terms and Conditions govern the purchase of products offered through the CDSLAb online store.
The conditions applicable to each purchase shall be those in force at the time the order is placed, without prejudice to the rights granted to consumers under applicable law.
Where the purchaser has the legal status of a consumer or user, the rights and guarantees established by consumer protection legislation shall apply.
3. Product information
CDSLAb endeavours to ensure that the descriptions, photographs, characteristics and other information relating to the products available in the online store are clear and up to date.
Product images are primarily for informational purposes and there may be minor differences in presentation, packaging or labelling that do not affect the essential characteristics of the product.
The customer should consult the specific information, characteristics, warnings and instructions available on each product page before making a purchase.
4. Prices and taxes
The applicable prices shall be those displayed in the online store at the time the order is placed.
The prices shown to the customer shall include the applicable taxes where appropriate, according to the destination of the order and the tax regulations in force.
Before confirming the purchase, the customer will be able to view the amount corresponding to the products, taxes and costs associated with the order.
International orders may be subject to taxes, import duties, customs charges or other fees imposed by the authorities in the destination country.
5. Purchase process
To make a purchase, the customer must select the desired products and add them to the shopping cart.
During the purchase process, the customer may review the selected products, quantities, prices and other information relating to the order.
The customer must provide the information required to manage invoicing, payment and delivery.
Before confirming the order, the customer may review the information entered and correct any errors.
The purchase shall be formalised when the customer completes the ordering process and CDSLAb correctly receives the corresponding order request, subject to the necessary checks relating to payment and product availability.
6. Order confirmation
Once the order has been successfully placed, CDSLAb will send a confirmation to the email address provided by the customer during the purchase process.
The confirmation may include, among other information, the order identification, the products purchased, the corresponding amounts and the information necessary for processing the order.
The customer should check the information in the confirmation and contact CDSLAb if any errors are detected.
7. Payment methods
The available payment methods shall be those enabled during the purchase process at the time the order is placed.
Depending on the country, the amount of the order or other circumstances relating to the transaction, certain payment methods may not be available.
The customer must follow the instructions corresponding to the selected payment method.
Where payment is processed by an external provider, that provider may apply its own terms of service and security measures.
CDSLAb will not request full bank card credentials or other private passwords relating to the payment methods used by the customer by email.
8. Product availability
All orders are subject to product availability.
If, after an order has been placed, one of the requested products is found to be unavailable, CDSLAb will inform the customer and take the appropriate measures in relation to the order and, where applicable, any amounts paid.
The appearance of a product in the online store does not guarantee its permanent availability.
9. Shipping and delivery
CDSLAb will ship orders to the destinations available during the purchase process.
The available shipping methods, shipping costs and other applicable conditions will be displayed, where appropriate, before the order is completed.
For shipments within Spain, the estimated delivery time is approximately 48 hours, except in the event of exceptional circumstances, public holidays, carrier incidents or other situations beyond CDSLAb’s reasonable control.
For shipments to other European countries, the delivery time varies depending on the country and destination area. Delivery times will depend, among other factors, on the transport service and the logistical conditions applicable to the destination.
The indicated delivery times are estimates and may be affected by circumstances beyond CDSLAb’s reasonable control.
The customer is responsible for providing a correct and complete delivery address.
Where tracking information is provided by the carrier, it may be communicated to the customer to facilitate shipment tracking.
10. International shipping, taxes and customs
CDSLAb may ship to different countries according to the destinations enabled in the online store.
International orders may be subject to taxes, customs duties, import charges or other fees imposed by the relevant authorities.
The tax treatment of the order will depend on the destination country and the applicable regulations.
Where necessary to manage an international shipment, essential order information may be provided to the carrier, logistics operator, customs authorities or other competent bodies, in accordance with CDSLAb’s Privacy Policy.
11. Order cancellation
If the customer wishes to request the cancellation of an order, they should contact CDSLAb as soon as possible.
The possibility of cancelling the order will depend on its preparation and processing status at the time the request is received.
If the order has already been shipped or its preparation can no longer be stopped, the conditions relating to the right of withdrawal and returns shall apply where appropriate.
12. Right of withdrawal, returns and refunds
The rights and conditions relating to withdrawal, returns and refunds are set out in CDSLAb’s Returns, Refunds and Right of Withdrawal Policy.
Where the statutory right of withdrawal applies, the consumer shall have the period established by the applicable legislation.
The existence of products that may be subject to statutory exceptions to the right of withdrawal shall be determined according to the nature of the product and the applicable regulations.
This section should be read in conjunction with the Returns, Refunds and Right of Withdrawal Policy published by CDSLAb.
13. Defective, damaged or incorrect products
If the customer receives a defective product, a product damaged during transport or a product different from the one ordered, they should contact CDSLAb through the available customer service channels.
To facilitate the handling of the incident, CDSLAb may request information relating to the order and photographs showing the condition of the product or its packaging.
Such incidents shall be handled without prejudice to the rights and guarantees legally available to the consumer.
14. Legal guarantees
Products sold by CDSLAb shall be subject to the legal guarantees applicable according to the nature of the product, the status of the purchaser and the legislation in force.
These Terms and Conditions do not limit any rights granted to consumers and users by law.
Where a product does not conform to the contract, the rights and remedies provided by law shall apply as appropriate.
15. Customer obligations
The customer agrees to provide truthful, accurate and sufficient information to ensure the proper processing of the order.
The customer must also check that the delivery address and contact details are correct before completing the purchase.
The customer must use the products in accordance with the information, warnings, instructions and intended purpose indicated on the product page, labelling or corresponding documentation.
Products must not be used contrary to the instructions provided or applicable legislation.
16. Responsabilidad
CDSLAb shall fulfil its obligations in accordance with applicable law.
CDSLAb shall not be liable for delays or failures resulting from circumstances beyond its reasonable control, without prejudice to any rights legally available to the consumer.
Nothing in these Terms and Conditions is intended to exclude or limit any liability or rights that cannot legally be excluded or limited.
17. Customer service and communications
For any enquiries relating to a purchase, order, shipment or incident, the customer may contact CDSLAb at:
Email: info@cdslab.es
Address:
BiO-Oxidantes S.L. – CDSLAb
Carretera La Estación 127
04600 Huércal-Overa, Almería
España
Communications relating to orders may be made using the contact details provided by the customer during the purchase process.
18. Applicable law and dispute resolution
These Terms and Conditions shall be governed by Spanish law, without prejudice to any mandatory consumer protection rules that may apply.
Where the purchaser qualifies as a consumer, any dispute shall be resolved in accordance with the jurisdiction and consumer protection rules established by applicable law.
Where legally applicable, consumers may use the available alternative dispute resolution mechanisms.
19. Changes to the Terms and Conditions
BiO-Oxidantes S.L. may amend these Terms and Conditions where necessary to adapt them to legislative, technical or commercial changes or changes relating to the operation of the online store.
The conditions applicable to a purchase shall be those in force at the time the order is placed, and subsequent amendments shall not alter the conditions of a purchase already formalised, except where legally required.