CDSLAb FAQs
CDSLAb FAQs: Find information on payments, orders, shipping, tracking, and pickup points. Here, you can find answers to common questions regarding both pre- and post-purchase.
How can I pay with a bank card?
You can pay for your order using a bank card during the checkout process. When you reach the payment section, select the card option and enter the requested details.
Payment will be processed securely. If you encounter any difficulties, please contact us and we will help you.
How long does my order take with Mondial Relay?
Orders shipped via Mondial Relay usually take approximately one week to arrive at the pickup point. Delivery times may vary depending on the destination and the carrier.
Once we ship your order, you will receive an email with the tracking number. You can use it to check the status of your order.
You can find more information about shipping, tracking, and pickup in our CDSLAb FAQs.
How can I track my order?
When we ship your order, you will receive an email with the tracking number.
Use that number to check the shipment status. You will be able to track its progress until delivery or arrival at the pickup point.
If you can’t find the email, check your spam or junk folder as well.
What happens when my order arrives at the pickup point?
You will receive a notification when your order arrives at the pickup point. It will indicate that the package is ready for collection.
Pick it up within the timeframe set by the carrier. Check the tracking information to verify its status and prevent it from being returned.
Can I choose a Mondial Relay pickup point?
Yes. When this option is available for your order, you will be able to select a Mondial Relay pickup point.
Your order will be sent to the selected location. You can pick it up once you receive confirmation that it has arrived.
You can also consult our CDSLAb FAQs to answer other questions regarding orders, payments, and shipping.
When will I receive the tracking number for my order?
You will receive the tracking number via email once we have shipped your order.
Please note that it is not generated immediately after the purchase is made. We must first prepare and ship the order.
I haven't received the tracking email; what should I do?
First, check your spam or junk folder. Sometimes, automated messages can end up there.
If you cannot find the email, please contact us. We will help you locate your shipment information.
Can I modify my order after making the purchase?
If you need to modify your order, please contact us as soon as possible.
We will check whether we can still make the requested change. This will depend on the order’s preparation and shipping status.
I made a mistake with the shipping address; what should I do?
Please contact us as soon as possible via email at info@cdslab.es and provide the correct address.
If the order has not yet been shipped, we will check if we can modify the details before it leaves our facilities.
What should I do if I have a problem with my order?
If you have any issues with your order, please contact us. Provide your order number and briefly explain the issue.
This way, we can locate your purchase and help you as soon as possible.
How can I contact CDSLAb?
You can contact CDSLAb through the means available on our website. Contact.
If your inquiry relates to an order, please provide the order number. This will allow us to locate it and assist you more quickly.